Versand

Processing your order:

  • Delivery will be processed by DHL to an address of your choice.
  • All orders can be tracked with a personalized tracking code. You will receive this code after your order leaves our warehouse.
  • You will receive a confirmation mail within 30 minutes after your order. If not, please check your spam folder ;)
  • Shipments travelling to and from any country outside of the EU undergo customs, which in some instances can mean paying additional customs clearance costs such as taxes and duties. Zoen voor Gust cannot control or predict these costs, therefore it is the customers' responsibility to pay for any additional charges.
  • Please note: 10% off your first order excludes gift boxes, gift cards and personalized items, as well as the following brands: Baby Quoddle, Binibamba, Bednest, Bermbach, Bundl Australia, Copito, Mamumabird, Minimei, Midmini, Studio Romeo, Write to Me and &Italy.

    Please check your track-and-trace code on a regularly base so you can follow your order and see if the way to you goes well.

Delivery:

  • Please check if you place a pre-order: we always mention the delivery time for items that are not in stock. Also, to reduce shipping emissions, we will ship your order when all products are available.
  • Please note that there is a difference between shipping time and delivery time. Shipping time refers to the time from the order validation until your order is fully processed and the parcel prepared. The delivery period starts when the post service collects the parcel.
  • The Netherlands & Belgium: orders placed before 10 pm (CEST UTC+2/CET UTC+1) will be dispatched the same day on working days (Mon-Fri). This means you will receive your parcel almost certain within one or two days after despatch (But only in the Netherlands they deliver on Saturday).
  • Rest of EU: orders placed before 6 pm (CEST UTC+2/CET UTC+1) will be dispatched the same day on on working days (Mon-Fri).
  • In the case of technical malfunction, however, which falls under the category of circumstances beyond Zoen voor Gust's control, an order will be shipped as soon as possible. When your order is delayed, we will inform you via e-mail. We strive to keep this website as current as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact you as soon as possible.

Please note:

  • Although Zoen voor Gust will process all orders with the greatest care and attention, the delivery time is indicative and is therefore not guaranteed. It should be considered as a non-binding estimate.
  • Zoen voor Gust cannot be held responsible if their shipping partner is unable to deliver the products because the client is not at home at the time frame indicated, or due to other circumstances that prevent the shipping partner to deliver the order.
  • In case the indicated time and/or date is not to the clients availability, the client him/herself is responsible to arrange an alternative date and/or time with the shipping partner. The client is fully responsible to fill in the correct address, zipcode and other contact information, as this will be automatically filled out by the Shopify and the shipping partner on the shipping labels.
  • In accordance with the Distance Selling Regulations (DSRs), a product must be delivered to the customer within 30 days of the order placement unless otherwise agreed. If this delivery period is not achievable, Zoen voor Gust will notice the customer, who then has the right to cancel without additional charges. In this event, any amounts already paid will be credited within 14 days after.
  • If the package is damaged when it arrives and/or if you notice any shortages in the products delivered, it is your responsibility to inform Zoen voor Gust as soon as possible.
  • Zoen voor Gust may only be held liable for damage in the event of deliberate act or gross negligence. We are not liable for any indirect damages whatsoever which may have been incurred by the buyer.