You can also reach our customer team via email: email@example.com. It is our priority to respond as quickly as possible so you will hear from us within a few hours.
Ordering at Zoen voor Gust requires you to give us your customer data. All personal data provided will be treated in a confidential manner. Zoen voor Gust uses this information for the administration of your order, management of orders, deliveries and invoices, tracking payments and, finally, for marketing and advertising purposes, if you have given us permission for the latter during the ordering process. You also always have the right to forego the advertising and marketing promotions. Your information will not be passed on, rented or sold to any third parties. As buyer you are always entitled to insight and correction of this data. At your request Zoen voor Gust will delete your data from our database. If you have any questions about this privacy statement, pleasecontact us.
We may collect the following information: name, contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers.
Thank you for shopping with Zoen voor Gust. We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases within 30 days of receipt.
You can register your return via this link: https://www.retourneren.nl/zoenvoorgust
Please ensure that the products are properly packaged and that all tags or labels are intact - if not, our warehouse will not be able to process the returns. You can use the original packaging, but this is not necessary.
If we have received the shipment, we will issue the refund within 14 days.
In any case we will only approve requests for return if the products have not been worn, washed, mended or altered in any way. Return products will only be accepted if they are sent in undamaged wrapping, with the labels still intact and attached. Also, products must be complete - for example, the two elements of a pair must be returned together. Personalized products, gift boxes and gift vouchers can not be returned. For hygienic reasons, we do not accept returns of Bermbach handcrafted beds, Bibs pacifiers, nursing bottles and skincare.
Shipping costs of the returned products will be entirely paid for by the customer. Under no circumstances will Zoen voor Gust reimburse the shipping costs of returned products.
If the return instructions have been followed accurately and the return has been approved, Zoen voor Gust will reimburse for the returned products within 14 days after receiving the shipment.
For residents outside the EU: make sure you mark the box as "return commercial sample" and don’t forget to add the invoice you received from us, otherwise Zoen voor Gust will be charged with customs duties, which we will then charge to you.
Processing your order:
- Delivery will be processed by Post NL/DPD to an address of your choice.
- All orders can be tracked with a personalized tracking code. You will receive this code after your order leaves our warehouse.
- You will receive a confirmation mail within 30 minutes after your order. If not, please check your spam folder ;)
- Shipments travelling to and from any country outside of the EU undergo customs, which in some instances can mean paying additional customs clearance costs such as taxes and duties. Zoen voor Gust cannot control or predict these costs, therefore it is the customers' responsibility to pay for any additional charges.
- Please note: 10% off your first order excludes gift boxes, gift cards and personalized items, as well as the following brands: Baby Quoddle, Binibamba, Bednest, Bermbach, Bundl Australia, Copito, Mamumabird, Minimei, Midmini, Studio Romeo, Write to Me and &Italy.
Please check your track-and-trace code on a regularly base so you can follow your order and see if the way to you goes well.
- Please check if you place a pre-order: we always mention the delivery time for items that are not in stock. Also, to reduce shipping emissions, we will ship your order when all products are available.
- Please note that there is a difference between shipping time and delivery time. Shipping time refers to the time from the order validation until your order is fully processed and the parcel prepared. The delivery period starts when the post service collects the parcel.
- The Netherlands & Belgium: orders placed before 10 pm (CEST UTC+2/CET UTC+1) will be dispatched the same day on working days (Mon-Fri). This means you will receive your parcel almost certain within one or two days after despatch (also on Saturday).
- Rest of EU: orders placed before 6 pm (CEST UTC+2/CET UTC+1) will be dispatched the same day on on working days (Mon-Fri).
- In the case of technical malfunction, however, which falls under the category of circumstances beyond Zoen voor Gust's control, an order will be shipped as soon as possible. When your order is delayed, we will inform you via e-mail. We strive to keep this website as current as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact you as soon as possible.
- Although Zoen voor Gust will process all orders with the greatest care and attention, the delivery time is indicative and is therefore not guaranteed. It should be considered as a non-binding estimate.
- Zoen voor Gust cannot be held responsible if their shipping partner is unable to deliver the products because the client is not at home at the time frame indicated, or due to other circumstances that prevent the shipping partner to deliver the order.
- In case the indicated time and/or date is not to the clients availability, the client him/herself is responsible to arrange an alternative date and/or time with the shipping partner. The client is fully responsible to fill in the correct address, zipcode and other contact information, as this will be automatically filled out by the Shopify and the shipping partner on the shipping labels.
- In accordance with the Distance Selling Regulations (DSRs), a product must be delivered to the customer within 30 days of the order placement unless otherwise agreed. If this delivery period is not achievable, Zoen voor Gust will notice the customer, who then has the right to cancel without additional charges. In this event, any amounts already paid will be credited within 14 days after.
- If the package is damaged when it arrives and/or if you notice any shortages in the products delivered, it is your responsibility to inform Zoen voor Gust as soon as possible.
- Zoen voor Gust may only be held liable for damage in the event of deliberate act or gross negligence. We are not liable for any indirect damages whatsoever which may have been incurred by the buyer.
SHIPPING COSTS:CountryShipping costsShipping timeThe Netherlands€ 4,50 (Free shipping on orders over € 70)1 working dayBelgium€ 4,50 (Free shipping on orders over € 70)1-2 working daysLuxembourg€ 7,50
2-3 working days
Germany€ 5,50 2-3 working days
€ 9,50 2-3 working daysItaly€14,502-3 working daysSpain€15,502-3 working daysPortugal€17,502-3 working daysRest of EuropeAll other countries in Europe are possible. You can see the costs in the check out or contact us. United KingdomContact usAustralia + CanadaDepends on weight Contact usRest of the worldDepends on weight Contact usUSDepends on weight Contact us
This website, www.zoenvoorgust.com, is operated by ☾ Tothemoon BV, Weesperzijde 89-O, 1091 EK Amsterdam, – Netherlands VAT number is NL002226481B04.
Throughout the site the terms "we", "us" and "our" refer to www.zoenvoorgust.be, the seller. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein. Please read these terms and conditions carefully.
You can review the most current version of our terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. By agreeing to these terms and conditions you represent that you attained the age of majority.
We recommend that you print or save a copy of the terms and conditions on your hard drive when you have decided to place an order.
By ordering with Zoen voor Gust you agree to comply with the purchase, delivery and payment conditions.
Once an order has been placed, the customer will directly receive online confirmation on his screen at the end of checkout, as well as an email to confirm the details of the order and the total costs associated with the order. This confirmation does not imply that your order has been accepted by Zoen voor Gust. Your order will only be considered accepted and the sales contract will only be deemed to have been concluded as from the moment the products have been shipped to you. Also after dispatch of the products, we reserve the right to cancel your order . Ownership of merchandise will not be transferred until the associated obligations of purchaser have been fulfilled. At the point of transfer of ownership, which is at the point of delivery of the products, product liability is transferred to the purchaser.
We reserve the right to reject or to cancel any order for the following reasons. There was a technical or pricing error on the website www.zoenvoorgust.com at the time the order was placed. The billing information given was incorrect or unverifiable. Our security system indicates that the order is abnormal or may be fraudulent.
In case we reject or cancel an order for any of the aforementioned reasons, we will – depening on the case – refund the price paid for the product and the paid delivery charges.
We strive to keep our website www.zoenvoorgust.be as current as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact the customer as soon as possible. We will give the customer information about alternative products with similar features, quality and price, reserving the customer the right to accept the replacement product. If the customer is not interested in the product offered by www.zoenvoorgust.be, we will proceed to refund any amount which the customer has paid.
Once a customer's order has been placed and the customer has received an order confirmation email, he may not make any changes to the order. If he wishes to make changes to the placed order, or if there is any mistake made in registering customer contact or address details when placing the order, it is his responsibility to contact www.zoenvoorgust.com immediately.
In case you postpone the delivery or the receipt of the products for an unreasonably long time after we have informed you that we have attempted to deliver the products to you, or in case you have provided with an incorrect delivery address as a result of which the products have been returned to us after the first attempt to make delivery, we will assume that you have exercised your right of withdrawal and we will refund the price paid for the products in accordance with our return policy and the relevant applicable legal provisions.
PRICES AND PAYMENT
The prices of Zoen voor Gust items are in Euro and include value added tax. Shipping costs and custom duties are not included in the price.
Shipping charges are clearly stated separately. More information concerning the shipping costs can be found on the Shipping. International shipments outside the European Union could have some duties and taxes once the shipment reaches the delivery country. Zoen voor Gust cannot control or predict these charges, therefore it is our customer responsibility to pay any additional charges for customs clearance.
The price and offer of an order are always those which apply at the moment of ordering. Zoen voor Gust retains the right to change and amend product pricing and information. If shortly after purchase a product appears to be reduced in price, no claim can be made for repayment of the price difference.
For settlement of online payments we cooperate with Mollie & Paypal. We do not have access to the confidential details of payment of our customers.
Our payment method is secure. This security system guarantees confidentiality and holder authenticity and prevents unauthorised third parties from gaining access to your information.
Payment can be made by authorised credit or debit cards. The authorised cards are mentioned on our website. You will need to provide the details of the card when you place your order.
Payment after delivery
Our Pay later services are provided by Klarna.
As soon as your order has been dispatched in the warehouse, you will receive information from Klarna on how and when to complete your payment.
For further information or questions regarding your payment please check klarna.com or contact Klarna customer service.
We try to ship our orders within 1 working days after receipt of payment by the customer. In the case of technical malfunction, however, which falls under the category of circumstances beyond Zoen voor Gusts control, an order will be shipped as soon as possible. Zoen voor Gust will keep the customer duly informed of the status of the order.
The shipping time is indicative and is therefore not guaranteed. It should be considered as a non-binding estimate. Zoen voor Gust cannot be held responsible if the shipping company is unable to deliver the order to the customer on time.
In accordance with the law 'distance selling', a product must be delivered to the customer within 30 days of the order placement unless otherwise agreed. If this delivery period is not achievable, then Zoen voor Gust will make the customer aware of this in writing and the customer has the right to cancel without additional charges. In this event, any amounts already paid will be credited within 14 days after.
If the package is damaged when it arrives and/or any shortages in the products delivered, it is your responsibility to inform us as soon as possible.
We may only be held liable for damage in the event of deliberate act or gross negligence. We are not liable for any indirect damages whatsoever which may have been incurred by the buyer.
RIGHT OF WITHDRAWAL
If the customer, for whatever reason, does not wish to retain the products, the customer can invoke the right of withdrawal and has the right to return the products to Zoen voor Gust within 14 days as from the day following on the delivery of the product. The customer must follow all return conditions and instructions stipulated by Zoen voor Gust.
The customer should inform our customer service thereof by e-mail or by mail (☾ Tothemoon BV, Weesperzijde 89-O, 1091 EK Amsterdam, – Netherlands).
If our customer service approves your request, it will provide you by e-mail with instructions for the return of the products. Return the products but please ensure that the products are packaged appropriately. You are not obligated to use the original package.
We will in any case only approve requests for return if the product has not been worn or washed, or if the customer has not attempted to mend or alter the product in any way. Return products will only be accepted if they are sent in the original, undamaged wrapping and the labels are still attached to the products and if it concerns a complete product (for example, the two elements of a pair must be returned together). Exclusion of the right of withdrawal is possible for products which are custom made/ordered for the client (such as completed or redeemed vouchers or coupons) and which can not be exchanged for hygienic reasons such as swimwear and underwear.
Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the customer. Under no circumstances will Zoen voor Gust reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, Zoen voor Gust will reimburse the customer for the returned product(s) within 14 days after receiving but shipping fees shall not be refunded.
For return orders outside EU, please always mention return outside of the package and mark the return box on your customs declaration form. This to avoid import duties for Studio Aimée on the returned products. Return or exchange parcels without the return notice and with custom charges, will not be accepted and not be payed Zoen voor Gust. All custom charges are for your own account.
Zoen voor Gust cannot assume any liability for damages in any form whatsoever, either physical, material or immaterial, that can be caused by malfunctioning or ill use of the products sold by Zoen voor Gust and / or materials or accessories becoming undone.
The content of the website has been compiled with the greatest care. However, Zoen voor Gust cannot preclude the possibility of any error or incompletes in the information on this website. Zoen voor Gust cannot assume any liability for the consequences of incorrect or incomplete information on the website. Zoen voor Gust cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. In that case Zoen voor Gust will adjust the price as soon as possible. The actual colour of the products can differ from the colours shown on the computer screen. Zoen voor Gust cannot be held responsible for variations in colours as a consequence of the quality of the computer screens. The position and size of the actual applications on the clothes can differ slightly from the display on the website.
These terms and conditions set out the full extent of the seller's obligations and liabilities in respect of the supply of products. To the maximum extent permitted by applicable law, there are no warranties, conditions or terms that are binding on the seller except as expressly stated in these terms and conditions.
Nothing in these terms and conditions shall limit your legal rights and nothing in these terms and conditions is intended to limit or exclude liability for fraud or willful misconduct.
Despite any other established legal rights, Zoen voor Gust is entitled, at its own choice, in case of force majeure, to cancel your order, or cancel the purchase agreement without legal intervention, by informing the customer in writing. Force majeure is understanded to mean any act, event, omission or accident which is beyond reasonable control. The customer is not entitled to any damages, unless given the circumstances this would be unacceptable according to measures of reason and fairness.
ACCEPTANCE OF GENERAL TERMS AND CONDITIONS
All website users are required to be aware of, and to agree with, all of the above General terms and conditions. By placing an order with Zoen voor Gust, the customer automatically agrees to all of our General Terms and Conditions.