Delivery will be processed by Bpost or one of our partners to an address of your choice.
Please hang a note, when not home at time of delivery, so the delivery man can deliver at an alternative adress.
Orders with track-and-trace code
You can track all orders with a personalised tracking code. You will receive this code once your order leaves the post office.
You will receive a confirmation mail within 30 minutes after your order. If not, please check your spam folder ;)
International shipments outside the European Union could have some duties and taxes once the shipment reaches the delivery country. Zoen voor Gust cannot control or predict these charges, therefore it is our customers responsibility to pay any additional charges for customs clearance.
Check your track-and-trace code on a regularly base so you can follow your order and see if the way to you goes well!
Shipping without track-and-trace/regular mail/B-Post world light
You can choose the option regular mail (with a stamp) for some of our light weight products.
Please now this is at your own risk. You cannot track your order/package and we cannot predict when it will be delivered. Normally this will take between 3 and 10 working days.
You receive a confirmation mail once your package is send. There will be no personal code in it to track.
!Zoen voor Gust cannot be held responsible for the non delivery of a package send with regular mail or BPost world light (without track-and-trace). We will not refund articles if they don't arrive within 10 days (or never arrive). To choose the cheaper option of delivery is your own choice!
Pick-up at a BPost delivery Point
We noticed B-Post does not always inform customers when their package is delivered at the choosen delivery point.
Please check your track-and-trace code after 2 days to check if it has arrived already or contact your pick-up point.
Zoen voor Gust cannot be held responsible for the service of B-Post.
When you didn't pick up your package in time, it will be returned to us.
Of course we will send it back when it returns to us, but the new shipping costs will be for your account.
For PACIFIERS weighing less than 100g:
We deliver worldwide without track and trace from 2,80 euro - 4,80 euro
1 pacifier weighs 6g
Delivery can take up to 10 working (or even more!) days within Europe and the rest of the world. Zoen voor Gust cannot be held responsible when packages without track and trace will not be delivered (on time).
We try to ship our orders within 1 to 3 working days after receipt of payment by the customer. In the case of technical malfunction, however, which falls under the category of circumstances beyond Zoen voor Gusts control, an order will be shipped as soon as possible. Zoen voor Gust will keep the customer duly informed of the status of the order.
The shipping time is indicative and is therefore not guaranteed. It should be considered as a non-binding estimate. Zoen voor Gust cannot be held responsible if the shipping company is unable to deliver the order to the customer on time.
In accordance with the law 'distance selling', a product must be delivered to the customer within 30 days of the order placement unless otherwise agreed. If this delivery period is not achievable, then Zoen voor Gust will make the customer aware of this in writing and the customer has the right to cancel without additional charges. In this event, any amounts already paid will be credited within 14 days after.
If the package is damaged when it arrives and/or any shortages in the products delivered, it is your responsibility to inform us as soon as possible.
We may only be held liable for damage in the event of deliberate act or gross negligence. We are not liable for any indirect damages whatsoever which may have been incurred by the buyer.
|Country||Shipping costs||Shipping time|
|Belgium||€ 4,99 (Free shipping on orders over € 75)||1-3 working days|
|The Netherlands||€ 7,90 (Free shipping on orders over € 150)||2-4 working days|
|Luxemburg||€ 9,00 (Free shipping on orders over € 150)||2-4 working days|
|Germany||€ 7,95 (Free shipping on orders over € 175)||2-5 working days|
|France and Monaco||€ 11,50 (Free shipping on orders over € 175)||2-5 working days|
|United Kingdom||€ 12,00 (Free shipping on orders over € 200)||2-5 working days|
|Rest of Europe||Contact us|
|Australia + Canada||Contact us|
|Rest of the world||Contact us|
€ 51,00 (Free shipping on orders over € 300)